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Order Claim Submission


We try really hard to avoid mistakes, but unfortunately it happens sometimes. Please complete the form below to notify us of any issues.

  • Claims of damaged goods must be made within 5 days of receipt of product by completing the form below.
  • You will receive an e-mail confirmation of receipt shortly after submitting this form.
  • Your account manager will contact you regarding call tags if the product you are claiming needs to be returned to our warehouse.
  • If we send you a call tag to return products, print confirmation email with claim form and enclose in return box.
  • No replacements will be given for shop worn product or packaging/product that is returned with store stickers or price tags.
  • All unapproved returns are subject to a 20% restocking fee.
  • All claims will be processed as a replacement order. Please submit a photograph(s) of the damage(s)/defect(s) in order for us to process your replacement order.
  • NOTE: You will not be charged for a replacement order. You will receive a replacement order copy that will state that you are not responsible for payment for the item.